Shipping

Cross-border E-commerce Shipping & Delivery Policy

1. Order Processing

– Orders will be processed, packed and shipped within 1–3 business days (excluding weekends and public holidays).
– Orders paid before 16:00 will be prioritized for same-day processing; orders paid after this time will be processed on the next business day.
– A shipping notification with a tracking number will be sent once dispatched, available for real-time tracking on our website or the logistics partner’s official site.

2. Shipping Areas & Delivery Time

– We provide delivery to most countries and regions worldwide; some remote and high-risk areas may be unavailable.
– Standard Shipping: 7–15 business days for major countries; 15–25 business days for remote or less common countries.
– Express Shipping (paid upgrade): 3–7 business days, subject to checkout page display.
– Delivery may be slightly delayed due to customs inspection, peak seasons, weather or other force majeure.

3. Shipping Fees

– Free standard shipping is available for orders over 100 USD; otherwise, shipping fees are calculated automatically based on destination and weight.
– Exact shipping costs are shown on the checkout page, including domestic handling fees and basic international shipping fees.
– Additional fees for express shipping and remote area delivery are subject to the logistics provider’s quotation.

4. Customs Duties & Clearance

– All product prices do not include import duties, VAT, consumption tax or other taxes in the destination country.
– The recipient is the taxpayer and is responsible for cooperating with local customs for clearance and tax payment.
– Any loss caused by refusal to pay taxes, incorrect address, or unreachable contact information shall be borne by the buyer.

5. Address & Modification

– Please provide an accurate, complete and deliverable address in English or the local language; delivery to PO Boxes may be limited or unavailable.
– Address changes are allowed before shipment; no changes can be made once the order has been dispatched.

6. Lost, Damaged & Abnormal Shipments

– If tracking shows “Delivered” but you have not received the package: please check with your property management, neighbors or local post office first, then contact customer service if unresolved.
– For lost packages: we will offer reshipment or refund after confirmation by the logistics provider.
– For damaged packages: please provide photos of the package, shipping label and damaged items within 24 hours of receipt for review.
– If tracking has not updated for more than 15 days, customer service will launch an investigation and provide a solution.

7. Order Cancellation & Interception

– Unshipped orders can be canceled for a full refund.
– Shipped orders cannot be intercepted; returns or exchanges can be processed after delivery according to our return policy.

8. Special Notes

– Prohibited or restricted items comply with customs and aviation regulations of each country; we reserve the right to refuse shipment.
– This policy may be updated without prior notice and takes effect upon revision.

9. Customer Service

For shipping assistance, please provide your order number + tracking number. We will respond within 24 hours.